On 6 August 2025, several domestic bank customers experienced a scenario whereby their previous bank card transactions had been incorrectly debited again to their payment accounts. The error was caused by a technical problem on the side of a card acquiring organisation outside the banking sector. In such cases, both card companies and banks are responsible for the technical processing of the transactions.
The banks immediately began investigating the transactions concerned and duly informing customers. Any incorrectly debited items have been re-credited.
Although the proportion of duplicate transactions is not significant relative to the total turnover of the banking sector, the Hungarian Banking Association is in regular consultation with the parties concerned, in particular with the National Bank of Hungary. The aim is to ensure that customers have access to secure and reliable financial services under all circumstances, and that similar errors can be avoided.
We thank our customers for their patience and understanding.
8 August 2025 Hungarian Banking Association